Returns and Refunds Policy
At Ginco, we take pride in the quality of our food products, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our inventory, returns must be initiated within 48 hours of delivery to ensure food safety and quality standards.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the product and packaging, especially if there is visible damage or quality concerns.
Verification Process
Our quality assurance team will review your request within 24 hours to determine if a return or replacement is required.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing